NY HR Week™ Opening Keynote                                         
A Whole New Mind: Why “Right Brain” Capabilities
Are More Important Than Ever
Daniel H. Pink, Best-Selling Author, Washington, D.C.

Wednesday, April 16, 2008, 8:45 - 10:00 a.m.

In his best-selling book, A Whole New Mind, Dan Pink persuasively argues that the era of the knowledge worker (“left brainer”) is ending, and the era of the creative, big picture thinker (“right brainer”) is dawning. In this entertaining and provocative presentation, Dan will explore how this important trend is manifesting itself in human resources outsourcing and other sectors. Dan will offer hands-on tools and tips, as well as real-life examples, to help you navigate in this new world.

Wednesday, April 16, 11 a.m. - 12:15 p.m.

Our panelists sit in the top executive chair, the CFO chair, and the CHRO chair. Clearly, their perspectives on the HR function will have a profound impact on your facility and your career. Our presenters will share candid and thought-provoking observations about HR’s influence in making healthcare organizations more effective, adaptive, creative and humane. Be prepared to have your eyes opened and your assumptions challenged.

BONUS SESSION                                                                                                
B1:

Wednesday, April 16, 11 a.m. - 12:15 p.m.

Every major workplace survey conducted over the past 20 years has shown that workers want more recognition and praise from their bosses and companies. Yet far too many managers think that doing so will create jealousy in the minds of those not recognized and make the management team look “soft.” But the transformative power of purpose-based recognition produces astonishing results. Come learn about recognition done right — recognition combined with four other core traits of effective leadership. You’ll also find out the remarkably powerful methods great managers use to recognize their employees and how they lead with carrots, not sticks.

Wednesday, April 16, 1:45 - 3 p.m.

One of the most effective and forward-looking HR teams in healthcare can be found at Lee Memorial Health System. What are they doing differently to get ahead of the wave? For starters, there are industrial engineers in the HR department working closely with operating and HR managers to redesign business processes. Critical HR metrics are front and center in the monthly management reports. The HR function’s key initiatives are aligned with the business plan. And the team can demonstrate how (and exactly how much) HR impacts their hospital’s clinical, operational and financial results. Want to know what they know? Come to this workshop.

Wednesday, April 16, 1:45 - 3 p.m.

You know that job satisfaction, organizational loyalty and professional engagement drive clinical, operational and financial performance. To facilitate and enable this high performance requires a culture that is healthy and based on both relationships and results. With real-world lessons and data from Scripps Health, you’ll learn exactly how this world-renowned healthcare institution builds and manages a culture that sustains its success. The lessons you learn here will be easily transferable and immediately applicable in your workplace.

Wednesday, April 16, 3:45 - 5 p.m.

You can drive change from the top down. But you also can drive change from the inside-out, using small groups of dedicated employees. In large, complex healthcare organizations, this latter approach can be particularly effective, as John Lacy found out when he applied it to a low performing nursing unit. John will leave you with the detailed blueprint that enabled this unit to change its work environment, retain its best talent and improve performance on a number of critical metrics. You’ll want this healthcare-specific, tried and tested change-management model in your HR toolkit.

HC6: What Doctors Want: “Radical, Loving Care” at Parrish Medical Center
George Mikitarian, President and Chief Executive Officer, Parrish Medical Center,
    Titusville, Fla.
Brian Wong, M.D., MPH, Founding Partner, Healthcare Performance Solutions,
    Seattle, Wash.

Thursday, April 17, 8:45 - 10 a.m.

Talented physicians have always had employment options. Today, they have more than ever. If you want them to choose your hospital, you need to know how to engage them. Parrish Medical Center offers its physicians a culture of “Radical, Loving Care.” You’ll learn how that culture has impacted PMC’s recruiting, governance, contracting and performance management practices to create high levels of physician engagement. They’re clearly doing it right, having been designated in 2006 and 2007 as a “Number 1 Healing Hospital” in the USA by Baptist Healing Trust.

Thursday, April 17, 8:45 - 10 a.m.

Transforming from a provider-focused organization to a patient-centered one can seem like a daunting task. But getting started may not be as hard as you think. For more than 25 years, Planetree, a non-profit membership organization that helps hospitals develop patient-centered healing environments, has been helping hospitals provide more satisfying experiences for their patients, employees and physicians. The model yields impressive metrics, too — no small consideration with the latest HCAHPS scores going public in April 2008. Come learn from the experiences of Griffin Hospital, the exemplary organization in this space, and two Planetree-member hospitals that also are in the early stages of this journey.

Thursday, April 17, 10:45 a.m. - 12 p.m.

Shands Jacksonville’s recent plans to expand its service lines ran into a powerful constraint: inability to find enough qualified nurses with the right experience. They turned to Adecco for help. These two organizations will tell you how they developed and implemented innovative sourcing, screening, interviewing, hiring and onboarding processes that enabled them to recruit, and retain, the nursing talent Shands required…and then some. This case study on recruitment process outsourcing will give you invaluable insights — learned from experience — to help solve your recruiting challenges.

Thursday, April 17, 10:45 a.m. - 12 p.m.

Griffin Hospital continually explores ways to become more patient-centric. Pay for patient-centric performance is its next frontier, and Griffin Hospital and Green Total Compensation will share their roadmap for this journey. From gaining executive commitment to communicating the plan to the employees, and from measuring individual and departmental performance to assessing the system’s impact on the organization, you’ll see how Griffin gets the patient-centric performance it’s paying for.

Thursday, April 17, 1:30 - 2:45 p.m.

EEOC Commissioner Christine Griffin closes the conference by sharing her passion for promoting the rights of all our citizens to participate fully and equally in the social and economic life of our country. She’s made this her life’s work, and it makes for a truly compelling and inspirational keynote. Ms. Griffin will also review recent EEOC initiatives on disability and the impact they may have on your workplace.

HC10: Finding the Right Talent for the Right Roles                                    
at Scripps Health
Veronica Zaman, Executive Director of Workforce Development
    and Talent Management, Scripps Health, San Diego
Courtney McCashland, Ph.D., Founder, TalentMine, Lincoln, Neb.

Thursday, April 17, 3:15 p.m. - 4:30 p.m.

It’s an uphill fight to improve service quality, employee retention and business results when you start out with the wrong people in the wrong roles. Effective HR departments use technology and the tools of modern behavioral science to ensure that a candidate’s talents and experiences match the success model and skill requirements for a particular job before the offer is made. In this lively and informative case study, you’ll learn how Scripps integrated performance-based online measurement systems in the screening and selection processes to help put the right people in the right roles, effectively and efficiently. It can work for your organization too.

HC11: Creating a Culture of Sustained Performance                                 
at Unity Health System

Thursday, April 17, 3:15 p.m. - 4:30 p.m.

A workplace culture of sustained performance is an inexhaustible source of competitive advantage. You’ll realize employee engagement benefits by getting the entire organization pulling together instead of having functional silos, using root cause analysis instead of “searches for the guilty,” and managing consistent business processes instead of ever-changing departmental experts. You’ll gain clinical quality benefits through the use of standardized patient-care processes. And you’ll see improvements in your bottom line as you drive out waste and unproductive activities. Ms. Zimowski and Mr. Malone will share the performance improvement strategy that is producing very impressive results at Unity Health System.